🔄 ModScrubs Return & Exchange Policy

We want you to be delighted with your purchase from ModScrubs. If for any reason you'd like to return or exchange an item, please review the policy below:

✅ Eligibility

• Only non‑embroidered products are eligible.
• Must be a standard size (custom-sized items are non-returnable).
• Item must be unworn, unwashed, undamaged, with all tags attached.
• Requests must be made within 5 days of delivery.

⏱ Return & Exchange Timeline

• Return Shipping Time: Up to 2–6 business days (depending on courier).
• Processing Time: Allow 3–4 business days after we receive your item.
• You will be notified via email or WhatsApp once your return/exchange is processed.

⚠️ Non-Refundable Charges

• Delivery and embroidery charges are non-refundable.

🧾 Shipping Responsibility

• Customers are responsible for return shipping costs, unless the product is incorrect or damaged.
• We recommend using trackable shipping, as lost returns are not our responsibility.

📦 Items Not Eligible for Return

• Items that have been worn, washed, or embroidered are not eligible for return or exchange.

🚨 Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours with your order number and photos. We will arrange a return or replacement at no extra cost.

📩 Need Help?

To initiate a return or for assistance, message us on WhatsApp at +923003917772 or email us at info@modscrubs.com.